You can’t change culture if you view it as a singular concept—you have to break it down into its component parts.
Like most USAA members, I've renewed my auto insurance without shopping for many years now—since I was 16 years old, in fact. Here are six reasons why USAA has cultivated incredible customer loyalty and what hospital and health system leaders can learn from its success. More
In recent years Banner Health has become a national leader in taking a system approach to reducing care variation. Learn about the three strategies that turned the dial on this clinical, and cultural, transformation. More
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Medicaid expansion will go into effect as scheduled on Tuesday, after the state Supreme Court on Monday refused a request from Alaska lawmakers to... More
Under a new law signed by Gov. Bruce Rauner (R), the state will be the first to launch a pilot program equipping prescription painkiller bottles with... More
The state Department of Health will now require children to receive a complete series of measles-mumps-rubella, polio, and... More
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In July CMS released its proposals for next year’s hospital outpatient payment. Within the rule are three key modifications for coding and reimbursement for device and device intensive procedures. Read on to learn more about these proposals and what they mean for CV services.More
Due to its high cost and complex pathways, oncology is on the brink of major payment model changes. In response, cancer programs will need to adapt their care models quickly to maintain their market positions.More
In the final post in our series on patient portals, experts answer the question providers have been asking: do portals make patients more loyal? Read on to learn more.More
We’re working with our members in a completely new way—one that’s changing us, our partners, and the face of health care.More
Good patient experience means focusing on what's important to the patient. Find out how Christiana Care trains staff for patient-centered care with simulated rounding experiences.More
Watch leaders from HCA South Atlantic Division, one of the winners of the 2014 Physician Partnership Award, discuss how they built a culture of physician partnership by deploying Crimson in a way that appealed to physicians’ interests.More
Our experts weigh in on why patient experience matters, how to improve it, and more.More
The communication chasm between hospital organizations and physicians seemswide, but there are four key changes you can make to your existingcommunication strategy to bridge the divide.More
Learn how health care organizations are partnering with community paramedicine programs to scale their care team and ensure their rising- and high-risk patients receive the timely care and resources they need. More Register
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We've found that there's a 0.33% increase in a hospital's HCAHPS rating for every 1% increase in employee engagement. But not all employee engagement drivers are created equal. We've identified those that have the greatest impact on patient satisfaction and flagged those where most organizations have room to improve. Read more
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