Even with exceptional physician-patient communication, common process barriers—such as out-of-date communication boards and long waiting room times—can undermine overall patient experience and cause confusion. Use the resources on the right to give patients and their caregivers insight into their care.

There are many ways to help physicians practice and hardwire patient communication skills into daily practice. Refer to the resources on the right to see how organizations help physicians build and assess patient communication skills.

Communication frameworks can be a helpful tool—but only if they are specific and actionable. To set effective communication standards, collaboratively create a list of standardized behaviors with frontline physicians. See the resources on the right for guidance and inspiration for your organization’s physician communication standards.