Research

Health plan member experience and engagement

Learn how member experience and engagement departments are organized, what they do, and how they work with vendors.

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INTENDED AUDIENCE
  • All health care sectors
AFTER YOU READ THIS
  • You'll understand what health plan member engagement departments do.
  • You'll learn how member engagement is organized at a health plan.
  • You'll learn three priorities for member engagement departments right now.

We help leaders and future leaders in the healthcare industry work smarter and faster by providing provocative insights, actionable strategies, and practical tools to support execution.

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