Intuitively, we know managers impact staff engagement. In fact, the Advisory Board's Survey Solutions team has quantified exactly how much managers impact engagement: Staff who rate their manager as excellent are five times more engaged than staff who rate their manager as poor.
Strong communication with staff is one of the hallmarks of an excellent manager. But communication can be an abstract concept, so we've identified seven specific conversations managers should have with employees throughout employees' careers.
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Resources for each of the 7 conversations
1. Behavioral-based interview with job candidate
Use the Behavioral-Based Interviewing Toolkit to build a custom set of BBI questions.
Not an HR Advancement Center member? Learn more about BBI here.
2. New hire check-in
Our check-in template includes questions to discuss in the first conversation with a new hire.
3. 30/60/90 day check-ins
Our 30/60/90 day check-in template includes questions to ask during these conversations.
Not an HR Advancement Center member? You can still download the guide here.
4. Regular recognition
Learn how one manager makes recognition a weekly routine by using a "fishbowl."
5. Performance review
This worksheet helps managers prepare a watertight outline ahead of time that will ensure they get their message across clearly and thoughtfully.
6. Goal-focused mid-year check-in
This template will help guide your mid-year check-in, and our full study offers more best practices to sustain staff interest in goals.
7. Phased retirement plan discussion
Crafting a phased retirement plan for high-value staff is one best practice. Learn more, and check out our full study for more on how to navigate frontline staff retirements.