Research

Resources to Build Consumer Confidence in Post-Acute and Senior Care

    Overview

    Meeting consumer needs has always been a priority for post-acute and senior care leaders. However, the Covid-19 pandemic has painted parts of the industry in a negative light and brought about increased media and public scrutiny, risking future recovery during a precarious financial period for many post-acute operators.

    Because driving post-acute growth in these challenging times hinges on how successfully the industry earns community trust, providers must prioritize making changes to meet consumer needs.

    Below, we have compiled the key findings on consumer preferences—during and beyond the pandemic—along with next steps and accompanying resources to help your organization win patient and family confidence and grow volumes in post-acute and senior care.

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