Why asynchronous care belongs in your digital strategy

Asynchronous technology allows for remote, non-real-time communication between providers and patients. It is uniquely positioned to function both as a gateway to the health system and as a modality for providing immediate care for common conditions—often at capacity rates higher than synchronous video visits alone.

As health systems expand their virtual care offerings, asynchronous tools will be essential to realizing telehealth’s potential to transform care delivery at scale. Some provider organizations are already realizing important benefits from asynchronous tools for patient intake, low-acuity care, and care management.