What health systems need to know about technology vendors
Understand how to navigate technology vendors’ business drivers, internal dynamics, and partnership behaviors
December 15, 2022
Both health systems and technology vendors want to improve shared successes, but both feel they are hampered by market pressures and internal tensions. Further, neither health systems nor vendors have a comprehensive, impartial view of all the dynamics and drivers at play on the “other side.” And because the two sides do not have honest discussions with each other, behavioral changes are rarely made, and a blame game ensues.
We interviewed 25 health system and technology vendor executives to understand why these partnerships struggle and how to improve them. Here is what hospitals and health systems need to know.