The challenge

Many organizations deploy their competent and proficient nurses to the same roles as their novice nurses. In doing so, organizations do not effectively leverage the knowledge and abilities of their more experienced nurses.

The organization

Centre Hospitalier Universitaire (CHU) de Québec is a five hospital system located in Québec, Canada.

The approach

CHU de Québec designed a role based team nursing strategy to ensure adequate oversight and support for a growing proportion of novice nursing staff.

The result

Leaders at CHU de Québec report decreased readmissions and increased patient capacity since implementing a role based team nursing model.