Research

The Member-Centric Virtual Service Model

Discover how health plans can build a member-centric virtual service model to deliver on customer priorities.
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AFTER YOU READ THIS

1. You will understand what the core member preferences are for virtual services.

2. You'll gain insight into how health plans can deliver on member priorities.

3. You'll discover new ways to guide members to appropriate care.

We help leaders and future leaders in the healthcare industry work smarter and faster by providing provocative insights, actionable strategies, and practical tools to support execution.

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