Cheat Sheet

Use of virtual visits in response to COVID-19

15 Minute Read

    Key Takeaways
    • Payers are actively pushing virtual visits as an intentional strategy to limit the imminent spread of COVID-19.
    • Most plans have temporarily eliminated cost-sharing on virtual visits to encourage members to get urgent and acute care without risking exposure and spread of COVID-19.
    • Many telehealth vendors, such as Zocdoc, Teladoc, and Doctor on Demand, are seeing outsized utilization over the past few weeks— citing as much as a 50% increase in visits.
    • The Trump administration has eased Medicare’s telehealth payment restrictions, allowing providers to treat patients from their own mobile phones.

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