Our Take

Redesigning the Care Team Holistically

15 Minute Read

    While most organizations are piloting changes to their care team design, these changes have had limited impact on physician burnout or cost savings. Often, as leaders offload tasks from the physician’s plate, they inadvertently set a trickle-down effect in motion, passing tasks on to other team members and resulting in broader care team burnout and turnover.

    To build a model that’s sustainable for the future, organizations must redesign the ambulatory care team holistically, redefining the roles of all team members at once.

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    Sources

    • Source pg. 4: Stokowski L, “Medscape RN/LPN Compensation Report, 2019,” Medscape, October 9, 2019; Integrated Medical Group Benchmark Generator, Medical Group Strategy Council, Advisory Board; “Occupational Outlook Handbook,” US Bureau of Labor Statistics; Skillman S et al, “Frontline Workers’ Career Pathways: A Detailed Look at Washington State’s Medical Assistant Workforce,” Center for Health Workforce Studies, December 2018.

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