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Trauma is an underlying risk factor for the clinical and social complexity of high-risk patients. Without addressing the lingering impact of trauma, care teams willfind limited success stabilizing patients in need. Health care organizations must adopt trauma-informed care to meaningfully improve health outcomes and avoid inadvertently re-traumatizing patients, sowing distrust and alienation, and interfering with care plan adherence.
The organization
The University of California, San Francisco (UCSF) Health is a 796-bed teaching health system. Over 25,000 staff and 3,300 faculty operate medical centers,children’s hospitals, and primary care and specialty clinics in San Francisco and throughout Northern California.
The origin
A trauma surgeon at Zuckerberg San Francisco General Hospital and Trauma Center realized that although the UCSF Health may have been successful in healing physical trauma, patients still dealt with the long-term impact of emotional trauma. In response, UCSF launched the Trauma Recovery Center(TRC) in 2001 to provide comprehensive mental health and case management services to survivors of violent crime, particularly from underserved communities.
The result
The TRC has developed a trauma-informed treatment model that has been replicated across the country. This model of care costs less than traditional approaches and has improved the health, functioning, and satisfaction of patients treated.
How UCSF implemented the Trauma Recovery Center model
In response to growing research about the long-term impact of trauma on health, UCSF launched the TRC to support underserved communities. The TRC’smental health clinicians offer evidence-based therapy and case management for adults who are:
The two steps
To meet the complex holistic needs of trauma survivors, the TRC took two steps:
Trauma survivors often have complex psychological needs and many face barriers (such as chronic homelessness) to accessing clinical and psychosocial care. Recovery isn’tpossible if staff can’t understand and address the scope of a patient's needs.

Before the first session, intake clinicians conduct a comprehensive biopsychosocial interview to assess the client’s psychosocial needs, mentalhealth, and history of trauma. Throughout, intake clinicians explain the reasoning behind their questions and encourage clients to provide only as much information as feels comfortable. Then, patients begin the program with their assigned therapists. TRC clinicians use a client-centered approach to create asense of safety and trust. Clinicians focus on clients’ strengths and offer psychoeducation about trauma and coping. Clinicians and clients shape the careplan across the first three sessions. Clinicians indicate clients’ levels of need on a scale of 1 (not at all) to 5 (extremely) to prioritize next steps. See sample patient need categories below.

TRC’s 16-session treatment program includes both case management and therapy, which is determined by the unique needs of each client. Common case management tasks include: accompanying clients to court, filing restraining orders or police reports, filing for disability entitlements, and securing safeshelter or housing. Clinicians also offer comprehensive mental health care and refer clients to psychiatrists who offer evidence-based, trauma-focused therapies and medication evaluation and management. Clinicians give clients the tools to manage the impact of their trauma, such as panic attacks, nightmares, and insomnia. Clients can also participate in group therapy, some of which targets specific types of trauma (such as drug-facilitated sexual assault). Throughout the program, clients’ preferences determine care plan goals and interventions.

Clinicians reassess clients every eight weeks to determine progress acrosst reatment goals, including help with PTSD, depression, pain, and sleep. Clinicians then adjust the treatment path, extend clients' timeline for care as needed, or transition clients into long-term therapy if necessary.
Since its launch in 2001, UCSF’s TRC has helped thousands of patients recover from a range of traumatic events. The TRC measured the following clinical improvement among its patients:
Clients report satisfaction with the care they receive from the TRC, including a 16% increase in self-reported quality of life and a 94% increase in self-satisfaction. In addition, TRC leaders have been able to demonstrate how the model reduces overall costs to the health system. Compared to a traditional fee-for-service model of care, the TRC model lowers costs by 34%.
The TRC’s success in improving patient outcomes and reducing total cost of care has fostered buy-in through UCSF Health. More importantly, the TRC’ssuccess has led systems across the country to replicate the model.


“How UCSF Launched the Trauma Recovery Center and Cut Costs by One Third,” Advisory Board’s Care Transformation Center, 2019; Advisory Board interviews and analysis.
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