What’s Driving A&E and Urgent Care Use in England?

12 Insights from the English Consumer Choice Survey

Learn what 1,500 consumers said about how they used primary care, A&E, and urgent care in the last 12 months.

What's Driving A&E and Urgent Care Use in England

A quick look at headlines in England paints a bleak, and at times confusing and conflicting, picture of the state of A&E use. But less is mentioned in the news about A&E/GP alternatives, except when sites close or are put in special measures. It is also unclear whether and how patients are using A&E/GP alternatives.

To address these uncertainties, we surveyed 1,500 consumers from across England about how they used primary, urgent, and emergency care in the last 12 months. We wanted to answer three questions:

•   What’s driving A&E use?
•   What makes patients opt for A&E/GP alternatives?
•   What would make patients choose alternative care sites over A&E or their GP?

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