Providing navigation to all patients who would benefit from it is difficult and resource-intensive—that’s why UNC Lineberger Comprehensive Cancer Center is leveraging volunteers to offload non-clinical tasks from nurse navigators. As a result, UNC has found it critical to make sure that the navigation team is all on the same page.

Use resources from the UNC nurse navigation and volunteer navigation programs as a starting point for your own organization. From job descriptions to tracking metrics, these tools will help you define the core competencies of your navigators and prepare them to meet the diverse needs of your patient population.

  Volunteer Patient Navigation Program Flier

  Volunteer Patient Navigator Job Description

  Volunteer Patient Navigator Training Outline

  Nurse and Volunteer Navigator Core Competencies

  Nurse Navigator Tracking Sheet

  Volunteer Patient Encounter Sheet

  Volunteer Navigator Conversation Aid

  Volunteer Navigation: When to Call the Chaplain 

  Patient Satisfaction Phone Survey