More than ever before, cancer programs are challenged to invest their limited resources in the right services—ones that will serve to both attract new patients and improve the patient experience. To help our cancer program members tackle this challenge, we developed and administered a national survey to answer the following questions:
- When cancer patients choose a cancer provider, which factors weigh most heavily in their decision?
- Which cancer program services and features are most valued by patients?
- How do cancer patients define quality? Where do they look for quality information?
Read on for the ten most important takeaways from The Cancer Patient Experience Survey.