Patient stories can reconnect staff to the patient experience, encouraging them to deliver more patient-centered care. But these stories can also remind staff of their personal impact on patients.

Getting positive feedback through these patient stories influences the way nurses interact with their colleagues, building a stronger team experience. This cycle can lead to a state of resilience where staff have the emotional resources they need when they are facing challenges in the workplace.

The goal of this exercise is to help frontline staff understand the importance of treating their patients as unique individuals—as opposed to defining them by an illness or condition. This tool provides participants with an interview guide to learn more about current patients. It includes a guided self-reflection to equip participants to apply the lessons learned from current patients to the care of future patients.

Download the Tool