Five patient experience stories you won't want to miss

Topics: Nursing, Patient Experience, Quality, Performance Improvement, Service, Safety, Patient-Focused Care, Methodologies, Frontline Accountability, Strategic Alignment, Workforce

Jenn Stewart

Jennifer Stewart, Nursing Executive Center


Members from Vidant Health, UCLA Health System, and Sharp Memorial Hospital share innovative tactics on how they are enhancing the patient experience at their institutions. Watch these memorable clips as nurse leaders and patient advisors tell their stories and bring practices from the Center's three-part holistic patient experience strategy to life.

Each video is accompanied by related resources and tools from the Center's studies, Enhancing the Patient Experience and The Patient Experience Toolkit.

Cultivating Caregiver Empathy

Cultivating caregiver empathy"At first, they thought it was anxiety"

Sharing patient stories can be a simple, yet powerful way to cultivate caregiver empathy. Watch now to hear Melissa Thomason, a patient and family advisor at Vidant Health, as she shares her life-changing experience.

Cultivating caregiver empathyPatients to providers: We're still people

Michael Barnes, a patient and family advisor at Vidant Health, shares how patients can feel when a caregiver fails to look past their clinical presentation and get to know them as a unique individual.

Cultivating caregiver empathyHow UCLA achieved a 60% increase in patient satisfaction scores

Nurse leaders from UCLA share the inspiration behind their "Getting to Know You" project to help caregivers get to know their patients as people.

Enfranchising Patients and Families in Care Processes

Care Partner ProgramEmpowering friends and family in patient care at Sharp Memorial

Nurse leaders from Sharp Memorial Hospital share the impact their Care Partners Program had on the care provided and the patient experience.

Capturing Patient Perspectives to Drive Key Improvements

PFACVidant Health patient advisors ensure what happened to them won't happen to you

Two patient advisors describe how they are spearheading personally meaningful projects inspired by their own hospital experiences and the impact they hope to achieve.