It’s no surprise that the COVID-19 pandemic will bring a new set of challenges for payers in all lines of business. The payer ecosystem is seeing some of these early difficulties in the form of a reduced operational workforce, requests for premium payment plans, and the increased costly utilization of care for members. Plans need to be prepared to take short and long term action in order to mitigate the financial consequences of this pandemic. We’ve compiled the most likely situations that our members have and will continue to encounter as a result of COVID-19. This document provides the questions that payers should be evaluating as they consider how their business will evolve.