Navigating a Value-Driven Market for Non-Clinical Purchased Services

Analysis and implications for service firms

The market for outsourced services is booming: an Advisory Board survey found that over the next three years, most providers anticipate outsourcing more non-clinical services to third party organizations. This presents an exciting opportunity for service firms, but it also puts them front-and-center for a new wave of provider cost reduction efforts. Facing intensifying margin pressures, provider leaders are closely scrutinizing this growing area of spend.

This research briefing provides an overview of the key shifts in providers’ sourcing and contracting processes and offers insight into the changes service firms must make to build lasting service partnerships.

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