Failure to prepare for today's consumer-driven reality is a risky strategy in any market.
High-deductible health plans (HDHPs) continue to proliferate across the country, and more recently, the improvement of price transparency tools, the emergence of meaningful alternatives to traditional care sites, and the weakening of the traditional patient-physician relationship have accelerated the growth of a consumer market.
Health systems that do not build real consumer loyalty are in danger of losing substantial share to new competitors. If they hope to grow, organizations must build long-term durable relationships with their customers.
Check out this infographic to see five upgrades health systems should make to succeed in this new era of health care.
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Playbook for the Consumer-Focused Health System