The challenge
Most nurses operate in a primary staffing model, in which each nurse is solely responsible for their assigned patients. But this model doesn’t suit the needs of either novice or expert nurses. Novice nurses deliver care without formal oversight by their expert RN peers, which can harm quality and safety. At the same time, expert RNs tire of the physicality of bedside care delivery and may opt to leave the organization entirely.
The organization
CHI Health is a 14-hospital health system headquartered in Omaha, Nebraska, within the CommonSpirit Health enterprise.
The approach
In 2014, the system CNO at CHI Health worked with technology vendor Banyan Medical Services to introduce a virtual expert nurse role on inpatient units. This role allows the units to scale nursing expertise over a team-based staffing model while retaining expert RNs.
The result
The virtual team-based staffing model helps organizations adjust their skill mix, reducing labor costs. This model also helps improve care coordination and new nurse retention.
Don't miss out on the latest Advisory Board insights
Create your free account to access 1 resource, including the latest research and webinars.
Want access without creating an account?
You have 1 free members-only resource remaining this month.
1 free members-only resources remaining
1 free members-only resources remaining
You've reached your limit of free insights
Become a member to access all of Advisory Board's resources, events, and experts
Never miss out on the latest innovative health care content tailored to you.
Benefits include:
You've reached your limit of free insights
Become a member to access all of Advisory Board's resources, events, and experts
Never miss out on the latest innovative health care content tailored to you.
Benefits include:
This content is available through your Curated Research partnership with Advisory Board. Click on ‘view this resource’ to read the full piece
Email ask@advisory.com to learn more
Click on ‘Become a Member’ to learn about the benefits of a Full-Access partnership with Advisory Board
Never miss out on the latest innovative health care content tailored to you.
Benefits Include:
This is for members only. Learn more.
Click on ‘Become a Member’ to learn about the benefits of a Full-Access partnership with Advisory Board
Never miss out on the latest innovative health care content tailored to you.
