As providers face increasing transparency in the news and through publicly reported data, improving the patient and family experience is an even more critical strategy for winning volumes. This page, designed with post-acute providers’ specific needs in mind, has been built to help you transform the care experience throughout your organization.
Any provider hoping to improve the patient and family experience must first define a clear vision and strategy for doing so and communicate it throughout their organization.
Involve patients and families in the feedback process.Regardless of institution-specific experience goals, there are certain baseline standards every post-acute provider must meet in order to provide a positive care experience to patients and families:
Manage patient and family expectations.Lastly, providers must incorporate patient and family member’s unique needs into their care and experience plans.Help patients and families express their unique care preferences…
Providing a positive care experience is even more difficult if staff are frequently turning over—a challenge many post-acute providers face. Learn more about how to recruit and retain the right staff for your organization.
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