Library

| Research

Deliver a Quality-Driven Patient Experience for Elective Surgical Patients

Learn how you can proactively align expectations for elective surgical patients, and simultaneously improve quality and experience across their surgical journey.


Although hospitals and health systems have the benefit of time to prepare patients for elective surgeries, patients often arrive with inaccurate expectations on the day of their procedure. The problem: misaligned expectations don’t just tarnish the patient experience—they negatively impact clinical outcomes.

Download this brief to learn how you can proactively align expectations for elective surgical patients, and simultaneously improve quality and experience across their surgical journey.

Get your copy of the brief



 

 

To deliver a quality-driven experience for elective surgical patients, physicians must proactively inform patients about what to expect during their procedure and equip them to participate in their recovery. Through our research, we identified four ways you can increase transparency and align physician and patient expectations across the surgical pathway.

Four tactics to improve quality and patient experience for elective surgical patients 

Executive summary (p. 4): Redefining the patient experience ambition

Patient centered pre-op (p. 10) 
A disjointed pre-op process can undermine patient experience and clinical outcomes from the start. Audit your current pre-op process to identify opportunities to make it more patient-centered. Take the audit now.

Enhanced Recovery After Surgery (ERAS) (p. 13)
ERAS is a surgical protocol that combines evidence-based clinical components with rigorous patient education. Implement ERAS protocols to proactively set appropriate expectations and expedite post-op recovery for elective surgical patients. 

Related resources: 

Patient-reported outcomes measures (PROMs) collection (p. 27) 
Physicians and patients often use different metrics to evaluate quality of care, which can lead to misaligned expectations for surgical outcomes and diminish patient experience. Collect PROMs before and after procedures to better understand quality from the patient's perspective and set clear expectations for their care. 


SPONSORED BY

INTENDED AUDIENCE

AFTER YOU READ THIS

AUTHORS

TOPICS

Don't miss out on the latest Advisory Board insights

Create your free account to access 2 resources each month, including the latest research and webinars.

Want access without creating an account?

   

You have 2 free members-only resources remaining this month remaining this month.

1 free members-only resources remaining this month

1 free members-only resources remaining this month

You've reached your limit of free monthly insights

Become a member to access all of Advisory Board's resources, events, and experts

Never miss out on the latest innovative health care content tailored to you.

Benefits include:

Unlimited access to research and resources
Member-only access to events and trainings
Expert-led consultation and facilitation
The latest content delivered to your inbox

You've reached your limit of free monthly insights

Become a member to access all of Advisory Board's resources, events, and experts

Never miss out on the latest innovative health care content tailored to you.

Benefits include:

Unlimited access to research and resources
Member-only access to events and trainings
Expert-led consultation and facilitation
The latest content delivered to your inbox
AB
Thanks you! Your updates are made successfully.
Oh no! There was a problem with your request.
Error in form submission. Please try again.