The Customizable Waiting Room Care Card

    ABC Care Card Model

    It’s tough to balance provider productivity and patient-centeredness, and the waiting room is one frequently overlooked opportunity to find equilibrium. By explaining what to expect during procedures, you can neutralize a major source of family anxiety and questions.

    We've made it easy. Use our template to create a "waiting room care card" that addresses key family questions. Just drop in your logo and add your institution’s protocols. Save, print, and start improving your waiting room experience.

    Create your own care card

    How Baylor uses a waiting room care card to clarify next steps

    Baylor Jack and Jane Hamilton Heart and Vascular Hospital in Dallas uses this simple, low-cost approach to put families at ease in the waiting room. Baylor's single-page card outlines the approximate duration of procedures, when staff members will provide updates on a loved one’s condition, and whom to contact with questions.

    Baylor Waiting Room Care Card

    Families appreciate the touch. More than half of family respondents recently surveyed by Baylor "agreed" or "strongly agreed" the waiting room care card reduced their anxiety.

    Want more inspiration?

    Using the Nursing Executive Center waiting room care card template, our experts have created another sample card—one that addresses known determinants of patient experience. See the sample.

    Another way to improve your waiting room experience

    Waiting room care cards are just one way to minimize anxiety. You can also keep families busy. Some hospitals hand out puzzles; others have families create Patient Personalization Posters—just one of many tactics in our Patient Experience Toolkit.

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