Over the last several years, virtual care has expanded well beyond traditional telehealth and virtual nursing. Initially adopted to expand nursing capacity, organizations now deploy virtual care as integrated, technology-enabled care teams. These virtual care teams bring together pharmacists, social workers, care navigators, and other clinicians to deliver coordinated, multidisciplinary care.

Persistent workforce shortages, rising costs, and growing patient expectations are all driving investments in technologies like artificial intelligence (AI). As health systems respond, AI is emerging as a core enabler of scalable care delivery.

Organizations that deploy AI in isolation or limit virtual care to nursing will fall short. In contrast, those that embed AI across multidisciplinary teams are better positioned to deliver sustainable, high-quality care at scale.