Jolene Ackerson serves as Senior Director within Optum Advisory’s Provider Technology Services practice, leveraging extensive expertise across clinical, operational, and technological domains. Over the past five years, she has established a robust Health Informatics practice and partnered with numerous healthcare organizations to facilitate transformative change. Her leadership has consistently enhanced clinician efficiency and experience, resulting in measurable improvements in patient outcomes.

Before joining Optum, Jolene established and led multiple high-performing teams, delivering meaningful impact through strategic engagements in both the private and public sectors. She specializes in driving adoption, performance, and transformative change initiatives that enhance the clinician and patient journey, ensuring measurable improvements for all stakeholders involved.

Jolene is a proud Michigan State Spartan “Go Green” and is an avid baker and reader. She enjoys anything that involves the water and spending time with her family.

Disclaimer: Advisory Board is a subsidiary of Optum. All Advisory Board research, expert perspectives, and recommendations remain independent.