Profiles in Revenue Cycle Excellence

Three case studies of organizations with exceptional performance

The Revenue Cycle Advancement Center’s Profiles in Excellence series features three case studies of organizations that ranked above the 95th percentile in our 2019 Hospital Revenue Cycle Benchmarking Survey in three areas: denial write-off rate, patient access, and cost-to-collect.

We conducted in-depth research interviews with organizational stakeholders to identify the replicable components of their strategies, distilling the “secret ingredient” that makes these high performers succeed. Together, the Profiles in Excellence provide members with the necessary content, context, and implementation guidance to realize their own ambitions across these top-of-mind priorities. 

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