How the ANA uses storytelling to improve employee well-being

Reconnecting health care professionals to their mission with 90-second storytelling

Overview

ANA storytelling cover

The challenge

New technologies, responsibilities, and care protocols can make nurses feel like they’re working alone, even though they are surrounded by people during their shifts. Changes in care delivery processes have led to more isolated work streams. And as facility design strategies evolve, more hospitals are building single-occupancy patient rooms. As a result, nurses report feeling more isolated than part of a team.

The organization

The American Nurses Association (ANA) is a professional organization that advances the interests of the 4 million registered nurses in the United States.

The approach

The ANA introduced 90-second storytelling as a standing agenda item to begin every meeting. Each story is real and personal—it recounts an actual event the employee encountered. The purpose was to encourage attendees to acknowledge and reconnect with their purpose as health care professionals.

The result

Health care providers in a variety of positions and settings report that storytelling boosts resilience, empathy, compassion, and overall well-being.

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