The Patient Experience Toolkit

7 tools for implementing a holistic patient experience strategy

Get tools to help cultivate caregiver empathy, overcome universal process barriers to a patient- and family-centered experience, and diagnose institution-specific process barriers.

Even with renewed investment in patient satisfaction, many institutions are struggling to improve, often because they define the ambition too narrowly or pursue a campaign-style approach.

To achieve lasting improvements in patient experience scores, nurse leaders must re-scope their goals to address patients' overall experience, rather than discrete HCAHPS measures.

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