10 Steps to Centralized Scheduling

Tactical guidance for successfully navigating scheduling reforms

Learn how centralized scheduling can improve customer service—and cut costs.


Centralized appointment scheduling can help medical groups improve patient access and accomplish financial goals, but scheduling reform is complex. Poorly planned initiatives risk wasted resources and threaten clinician and staff engagement.

Our 10-step guide leads you through the three phases of a successful centralization process: establishing network-wide goals and leadership, identifying needed infrastructure, and rolling out scheduling services across practices.

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