The Medical Group Executive's Patient Experience Toolkit

Resources to support practice-level patient experience initiatives

A positive patient experience has a large impact on a patient’s decision to choose and remain loyal to a medical group. High-performing groups recognize the importance of delegating patient experience improvement initiatives to individual practice leaders to ensure that the group delivers a consistent experience across sites.

This toolkit, along with its companion research report, The Medical Group Executive’s Guide to Boosting the Patient Experience, provides resources to help develop a practice-based patient experience strategy and engage local managers and staff to lead improvement initiatives.

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The Medical Group Executive's Guide to Boosting the Patient Experience

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