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Are after-hours patients turning to your ED unnecessarily? Here's how one hospital solved the problem.


Convenient access is a huge priority for patients seeking primary care. In fact, when we asked patients to rank 56 primary care attributes in a 2014 consumer preference survey, six of the top 10 most important ones related to access and convenience. These were things like 24/7 GP access, short wait times, same-day scheduling, and so on.


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