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Engaging frontline staff in patient flow

Two tactics to engage clinicians' hearts and minds

Framing patient flow initiatives in terms of organizational efficiency and financial health will rarely engage clinicians to get on board with the changes.

Instead, executives need to ground efforts to improve patient flow in what is most important to clinicians: care quality. Connecting patient flow initiatives to the organization's broader quality strategy will help ensure frontline staff feel ownership and accountability for the success of those initiatives.



The conventional wisdom

Many executives wish clinicians focused more on patient flow, given howimportant it is to organizational efficiency and financial health.

Executives tend to use a logical approach to encourage staff to embrace thesethroughput initiatives. They explain why the efforts will benefit the organizationand repeatedly remind staff to prioritize patient flow.

However, clinicians often perceive these initiatives as additive work that doesn'tseem to provide immediately obvious benefits to patient care. Executives tend toemphasize how important patient flow is to the organization's efficiency andfinances. But that doesn't address clinician concerns, and they struggle to fullyinvest in these initiatives.

So, despite launching multiple throughput improvement efforts, manyorganizations continue to see stalled outcomes.


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