Engaging frontline staff in patient flow
Two tactics to engage clinicians' hearts and minds
June 11, 2020
Framing patient flow initiatives in terms of organizational efficiency and financial health will rarely engage clinicians to get on board with the changes.
Instead, executives need to ground efforts to improve patient flow in what is most important to clinicians: care quality. Connecting patient flow initiatives to the organization's broader quality strategy will help ensure frontline staff feel ownership and accountability for the success of those initiatives.