Health care delivery changedsignificantly in 2020 to adapt to the Covid-19 pandemic. And while the capabilities and adoption oftelehealth have come a long way, we’ve yet to tap its full potential.

Continue reading below to understand what consumers want out of their virtual care experience. To understand Covid-19's impact on telehealth, including survey results on physicians' willingness to deliver virtual care, download part one of our research briefing What health tech leaders need to know about telehealth .