Technology

Interoperability is often viewed as a top-down mandate rather than a business opportunity. Compliance is often the primary driver behind how interoperability initiatives are perceived and prioritized. Regulation should be viewed as a mere first step. Greater interoperability can provide an array of long-term strategic benefits, from better care coordination to more efficient business operations.

For the first time, telehealth has been tested at scale across the industry. Advisory Board has heard manyhealth care stakeholders echo CMS administrator Seema Verma’s recent comment on telehealth’s sudden importance to the industry: “There’s absolutely no going back.”

Artificial intelligence (AI) is already transforming the health care industry. But as with any new technology in health care, there is a great deal of fear and mistrust around the use of AI. One ethical risk gets significant attention: the potential for algorithms to learn, automate, and scale institutionalized biases.