Consumerism in health care has presented many challenges for hospitals and health systems, with some of the most critical issues falling on the shoulders of the revenue cycle. Patient obligations continue to increase right alongside patient expectations of service, pushing revenue cycle programs to focus on point-of-service collections.
But to deliver the positive patient financial experience which leads to bolstered collections, the revenue cycle must be designed to provide the information and financial tools that patients need the most, at the exact moment of need.
Our latest infographic illustrates the ideal patient financial journey, from pre-care through billing and collections, highlighting the questions and fears that arise at each step along the path, and the requisite tools and support that the revenue cycle must proactively provide.
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