Most unit managers have access only to retrospective, infrequent staffing reports. These reports rarely contain all the budgetary information managers need to make staffing decisions. As a result, managers are unable to make informed, in-the-moment adjustments to meet staffing targets.
Children’s Hospital of Eastern Ontario (CHEO) is a 167-bed public children’s hospital in Ottawa, Ontario, Canada.
Recognizing the costs of regularly missing staffing targets, CHEO’s chief nursing executive worked with the information technology (IT) department to develop a daily staffing dashboard. This dashboard allows managers, care facilitators, and off-hours charge nurses to make real-time adjustments to their schedules and helps units avoid going over budget.
Since the dashboard was implemented, unnecessary hours at CHEO have decreased while quality measures remain high.