Case Study

PAC Case study: How MedStar pairs staff with experts to deliver efficient care

    Driving volumes is a primary consideration for a post-acute provider’s financial viability. However, as the health care market transitions away from fee-for-service and toward value-based reimbursement, post-acute providers must ensure their selected specialties are attractive to referrers taking on risk.

    In the context of value-based care, one of the main drivers of value is care quality. While care protocols set a foundation for high-quality care delivery, they are not a substitute for clinical experience and expertise.

    Continue reading to learn how one home health provider paired their generalist staff with specialty experts to improve care efficiency. For more tactics to build and support specialty lines, download our research report excerpt: 10 Tactics to Ensure Specialty Return on Investment, Part 2.

    Download the research report

    Specialty expertise can be especially challenging for home health providers, who are typically generalists out of necessity. Home health nurses typically manage geographic areas and must be prepared to care for all patient types nearby. This type of assignment improves efficiency by minimizing nurse travel time, but it reduces nurses’ ability to deliver specialty care once a patient returns home.

    MedStar Visiting Nurse Association, a home health provider associated with the MedStar Health, has solved this challenge by assigning each nurse manager to a clinical specialty area. At MedStar, home health nurses are assigned to patients geographically, but they are matched with a different manager based on each patient’s clinical presentation. This gives the nurses easy access to a specialist in the patient’s primary condition, delivering specialty care without being specialists themselves.

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    Two components ensure MedStar’s manager assignment structure results in excellent specialty care:

    1. Managers must be true specialty experts. They are assigned to specialties based on previous experience, certifications, and skills, making certain they can coach home health nurses through the complex challenges unique to the patient type.

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    3. Nurses must have real-time access to their assigned managers. At MedStar, the correct manager is assigned by the system’s EHR based on each patient’s most acute or circumstantially relevant condition. The assigned manager’s contact information is auto-populated, and the manager can view the nurse’s documentation in real time. All nurses carry work-issued secure cell phones to create a direct link to the manager, enabling the nurse to call the manager with any questions and even send photos as needed.

    These connections ensure specialty care is delivered seamlessly across the entirety of the health system, strengthening the relationship between the hospital system and VNA.

    Download the research report

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