WHAT IS THE FUTURE OF VALUE-BASED CARE?

Commercial risk will be a critical catalyst of progress – it’s complicated, but is it possible? We think so.

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Cheat Sheet

Guide to Responding to Online Reviews

    If you've looked at your organization's Yelp or Google reviews recently, chances are you saw a few negative reviews mixed in with the positive ones.

    Responding to these reviews is tempting, and, when done correctly, a response can help both with patient service recovery and making a positive impression on future review-reading consumers. This can be tricky, though, since your response needs to be HIPAA-compliant, empathetic without sounding defensive, and personalized while still being scalable across reviews.

    This cheat sheet provides best practices for strategically responding to online reviews in a HIPAA-compliant, patient-friendly manner.

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