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Patient and Consumer Experience

Patients today have more choices than ever before. And the increase of cost-sharing is making patients more selective about where to go for care. Hospitals and health systems need to focus on access, patient satisfaction, and price transparency to successfully draw new patients in and maintain their loyalty.

 

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    How Covid-19 has changed consumer behavior and preferences

    To shed light on exactly how Covid-19 has impacted consumer behavior, lifestyle, and health care preferences, we surveyed more than 7,000 adult consumers aged 18-93. These two reports highlight the most important—and surprising—ways consumer preferences have changed.

    See our findings

Latest on patient and consumer experience

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March 4, 2022

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Charting the cancer patient journey

 September 4, 2019

In this infographic, we've compiled our top findings from the 2019 Cancer Patient Experience survey, so you can better understand patient priorities and preferences for care.
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500,000 fewer births next year? Here's what we know about Covid-19's implications for pregnancy.

 September 10, 2020

Six months into the Covid-19 epidemic, a new trend has emerged with the potential to dramatically reshape pregnancy care in the United States: a significant decrease in births. Here's what experts are projecting will happen to birth volumes next year—and three ways you can respond.

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Featured Insight

All your consumer choice survey resources—on one page

June 12, 2020 

The health care landscape is laden with new disruptors and stiff competition. Providers know they need to exceed consumer’s expectations—both to attract patients and to keep them loyal. But what exactly do consumers want? And what should you prioritize first?
Read Insight
 

Our experts on patient and consumer experience

Rachel Woods
Rachel Woods
Managing Director
Expertise
Employed Medical Groups
Independent Medical Groups
Physician
Physician Alignment
Physician Engagement and Burnout
Primary Care
Strategy, Planning, and Growth
Expert overview
Anna Yakovenko
Anna Yakovenko
Managing Director
Expertise
Strategy, Planning, and Growth
Patient and Consumer Experience
Expert overview
Sebastian Beckmann
Sebastian Beckmann
Director, Strategy and Planning Research
Expertise
Patient and Consumer Experience
Clinical Services
Expert overview
Emily Heuser
Emily Heuser
Director, Service Line Research
Expertise
Patient and Consumer Experience
Clinical Services
Expert overview

Go deeper on patient and consumer experience

Access

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Patient retention and loyalty

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Consumerism

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Patient experience and satisfaction

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Patient acquisition

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