Reference the time stamps below to jump to big moments from the presentation:

• 9:14: Understand where the patient journey truly begins (and where you need to focus)
• 31:14: Learn how one organization catches diagnoses early through an Intake Oncology Clinic
• 41:36: Engage with patients early on by picking up the phone
• 1:09:21: Reduce patient leakage by implementing this critical tactic – improving physician communication
• 1:26:15: Let patients know about your efforts to coordinate their care across providers

Download the presentation slides

Supporting resources

• Toolkit: Cancer Patient Experience Survey Resources
• Resource: Avera Cancer Institute New Patient Experience Policy
• Resource: Thomas Jefferson Decision Counseling Program FAQs