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Health Plan

Customer expectations for health plans are changing now more than ever. And payers are partnering with providers at a rate not seen before. Our research on topics ranging from product strategy to member engagement to collaborating with providers helps plans position themselves for success in this rapidly changing environment.

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How to create a new experience that retains members

We surveyed more than 3,000 consumers on common frictions they experience while using care.

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Four key considerations to guide specialty referrals

Read how plans can share cost and quality data with primary care physicians to guide specialty referrals.

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Understanding the evolving health plan identity

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Jared Landis

Managing Director

Post-Acute Care

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Natalie Trebes

Director, Health Plan Research

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Sally Kim

Senior Consultant

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