Topic

Health Plan

Customer expectations for health plans are changing now more than ever. And payers are partnering with providers at a rate not seen before. Our research on topics ranging from product strategy to member engagement to collaborating with providers helps plans position themselves for success in this rapidly changing environment.

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How to create a new experience that retains members

We surveyed more than 3,000 consumers on common frictions they experience while using care.

See the survey results
Four key considerations to guide specialty referrals

Read how plans can share cost and quality data with primary care physicians to guide specialty referrals.

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