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Health Plan

Customer expectations for health plans are changing now more than ever. And payers are partnering with providers at a rate not seen before. Our research on topics ranging from product strategy to member engagement to collaborating with providers helps plans position themselves for success in this rapidly changing environment.

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How to create a new experience that retains members

We surveyed more than 3,000 consumers on common frictions they experience while using care.

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Four key considerations to guide specialty referrals

Read how plans can share cost and quality data with primary care physicians to guide specialty referrals.

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Latest on health plans

Blog Post

HCC: The 3-letter word that can build payer-provider trust and improve quality

February 13, 2018

Blog Post

4 ways recent payer-provider M&A activity is reshaping health care

January 25, 2018

Cheat Sheet

Social Determinants of Health Issue Digest

December 10, 2019

Upcoming events

Jan

26

2021

Webinar

What heath plan leaders need to know in 2021 - Part 1: Encouraging preferred primary care access behavior

Jan

28

2021

Webinar

What heath plan leaders need to know in 2021 - Part 2: Structuring future telehealth reimbursement

Feb

02

2021

Webinar

What heath plan leaders need to know in 2021 - Part 3: Supporting preferred network partners in distress

Our health plan experts

Jared Landis

Managing Director

Post-Acute Care

Expert overview

Natalie Trebes

Director, Health Plan Research

Expert overview

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Health Plan Member Engagement

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Social Determinants of Health

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Health Plan Provider Collaboration

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Health Plan Product Strategy

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Health Policy

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Medicare Advantage

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