Topic

Health Plan

Customer expectations for health plans are changing now more than ever. And payers are partnering with providers at a rate not seen before. Our research on topics ranging from product strategy to member engagement to collaborating with providers helps plans position themselves for success in this rapidly changing environment.

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How to create a new experience that retains members

We surveyed more than 3,000 consumers on common frictions they experience while using care.

See the survey results
Four key considerations to guide specialty referrals

Read how plans can share cost and quality data with primary care physicians to guide specialty referrals.

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Latest on health plans

Research

What health plan leaders need to know for 2021

December 15, 2020

Blog Post

Five ripple effects of increased telehealth adoption

October 5, 2020

Our Take

Improving Member Portal Design and Marketing

September 23, 2020

15 Minute Read

Upcoming events

Apr

22

2021

Meeting

Transparency and interoperability: How “information liberation” will transform health plan strategy

May

25

2021

Webinar

How health plans can support providers in risk

Jun

15

2021

Meeting

How health plans can engage Medicaid members

Our health plan experts

Jared Landis

Managing Director

Post-Acute Care

Expert overview

Natalie Trebes

Director, Health Plan Research

Expert overview

Go deeper on health plans

Health Plan Member Engagement

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Social Determinants of Health

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Health Plan Provider Collaboration

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Health Plan Product Strategy

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Health Policy

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Medicare Advantage

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