Intuitively, it makes sense that highly engaged staff would be willing to go above and beyond for patients. The data backs it up: higher employee engagement correlates with stronger patient satisfaction scores.
In fact, data from The Advisory Board Company's Employee Engagement Survey demonstrates that for every one-percent increase in employee engagement, an organization's overall hospital HCAHPS rating increases by 0.33 percent, and patients' willingness to recommend increases by 0.25 percent.
Check out our video to learn more about the connection between employee engagement and patient satisfaction, including which engagement drivers present the most opportunity for improvement.
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Focus on these 3 engagement drivers to boost your HCAHPS scores