Hospitals and health systems often struggle to address all of a polychronic patient’s clinical and non-clinical needs during a hospital stay, which can negatively impact both clinical quality and patient experience.
Download this brief to learn how to elevate support for polychronic patients and simultaneously improve quality and experience during—and after—a hospital stay.
To deliver a quality-driven experience for polychronic patients, physicians must proactively identify chronically ill patients and their needs—and match them to tailored interventions. Through our research, we identified two strategies that hospitals and health systems can use to uncover and better address polychronic patients’ needs in the inpatient setting.
Five tactics to improve quality and patient experience for polychronic patients
Executive Summary (p. 4):Redefining the patient experience ambition
Strategy 1: Use action-oriented screenings to address overlooked barriers to care
Proactively screen polychronic patients for commonly overlooked clinical and non-clinical risk factors and consistently link patients to tailored support during and after the inpatient stay.
Related resources:
Published studies on the mortality risk screen
St. Joseph Mercy's mortality risk screen care bundles and interventions
Additional evidence to quantify the value of a mortality risk screen
Related resources:
Insignia’s Patient Activation Measure questionnaire
Additional evidence to quantify the value of the PAM
Strategy 2: Extend acute care services beyond the inpatient setting
Shift acute care services to patients’ homes to help reduce readmission rates and improve experience.
Related resource: Additional evidence to quantify the value of flipped discharge
Related resource: Additional evidence to quantify the value of hospital at home
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