How Carolinas HealthCare trained staff on motivational interviewing


Carolinas Healthcare motivational interviewing cover

The challenge

Without key patient information, clinicians may unintentionally build care plans that patients cannot follow. Because key information may be uncomfortable for patients to share (for instance whether or not a patient can afford a prescribed medication), it isn’t always effective to ask point-blank questions. The end result is that many patients don’t adhere to their care plans and are readmitted.

The organization

Carolinas HealthCare System1 is a 7,460-bed health system headquartered in Charlotte, North Carolina, US.

The approach

Carolinas HealthCare developed a training program to teach staff how to use motivational interviewing to engage patients in their care.

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Motivational interviewing

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