FAQs: Building a care navigator program

Post-webconference Q&A with Premier Health

Jenna Koppel, Senior Analyst

We recently hosted a member spotlight webconference to learn about Premier Health Advanced Illness Management (PHAIM), an initiative designed to reduce readmissions and total cost of care for Premier Health's top-user patients.

To get answers to some frequently asked questions about the program, we sat down with the leaders behind this initiative:

  • Sylvain Trepanier, DNP, RN, CENP: Vice President and System Chief Nursing Officer, Premier Health
  • Paula Thompson, RN, MS: President and CEO, Fidelity Health Care
  • Mary Walters, MSN, RN, CRNI: Vice President and Chief Nursing Officer, Fidelity Health Care

They answered questions about how they developed and implemented this program, the program's impact, and hurdles they’ve overcome along the way.

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