FAQs: Building a care navigator program

Post-webconference Q&A with Premier Health

Jenna Koppel, Senior Analyst

We recently hosted a member spotlight webconference to learn about Premier Health Advanced Illness Management (PHAIM), an initiative designed to reduce readmissions and total cost of care for Premier Health's top-user patients.

To get answers to some frequently asked questions about the program, we sat down with the leaders behind this initiative:

  • Sylvain Trepanier, DNP, RN, CENP: Vice President and System Chief Nursing Officer, Premier Health
  • Paula Thompson, RN, MS: President and CEO, Fidelity Health Care
  • Mary Walters, MSN, RN, CRNI: Vice President and Chief Nursing Officer, Fidelity Health Care

They answered questions about how they developed and implemented this program, the program's impact, and hurdles they’ve overcome along the way.


Log in to access this.

Full access to this content is reserved for Nursing Executive Center members.
Log in or learn how membership works.

Next, Check Out

Achieving Care Continuity

More