It’s tough to balance provider productivity and patient-centeredness, and the waiting room is one frequently overlooked opportunity to find equilibrium. By explaining what to expect during procedures, you can neutralize a major source of family anxiety and questions.
We've made it easy. Use our template to create a "waiting room care card" that addresses key family questions. Just drop in your logo and add your institution’s protocols. Save, print, and start improving your waiting room experience.
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How Baylor uses a waiting room care card to clarify next steps
Baylor Jack and Jane Hamilton Heart and Vascular Hospital in Dallas uses this simple, low-cost approach to put families at ease in the waiting room. Baylor's single-page card outlines the approximate duration of procedures, when staff members will provide updates on a loved one’s condition, and whom to contact with questions.
Families appreciate the touch. More than half of family respondents recently surveyed by Baylor "agreed" or "strongly agreed" the waiting room care card reduced their anxiety.
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