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Facing heightened consumer demands for access and availability, many medical groups are revamping their scheduling infrastructure in an effort to improve in-office efficiency.
Unfortunately, groups often start the process of scheduling redesign by building a call center, without considering the more elementary process changes that make that call center worth the investment. Investing without first reevaluating your process can result in practices using disparate scheduling protocols, misaligned EMR systems, and general confusion on the part of schedulers.
This infographic outlines four foundational steps every medical group can take to ensure that they realize the full benefit of infrastructural investments in scheduling:
1. Develop the evidence-based appointment
2. Implement principled clinican availability standards
3. Streamline appointment types
4. Enable network-wide capacity visibility
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Hospital Physician Alignment
Access to Care
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