The Growth Channel

$1.2M saved and counting: What to know about Intermountain's neonatal telehealth program

by Tara Viviani and Lauren Lawton

Up to 10% of newborns require breathing assistance or extensive resuscitation. While neonatal providers attend biannual resuscitation trainings, skill deterioration is common within months of the course, especially for those who rarely use resuscitation.

Your telehealth primer on pregnancy care

This poses a significant challenge for lower-volume suburban and rural hospitals, where some providers can go a year without needing to use skills associated with newborn resuscitation. The impact? Costly patient transfers—$18,000 per baby—that increase the opportunity for communication errors and place additional stress on providers, families, and the sustainability of community hospitals.

To address this challenge, Intermountain Healthcare added a neonatal video-assisted resuscitation (VAR) program to its telehealth platform. Benefits of the program make a strong case for neonatal telehealth, but it is hardly a risk-free investment. Here are three things to know about Intermountain's program: 

1. VAR can result in significant cost savings and revenue growth

From November 2014 to December 2015, among the eight hospitals studied, Intermountain's VAR program reduced transfers by 0.7 per facility month and cut a newborn's odds of being transferred by 29.4%. According to a detailed Health Affairs study, this corresponded to 67 fewer transfers over the course of the year and savings of over $1.2 million, given the $18,000 price tag per helicopter transfer.

Reducing transfers can also monetarily benefit individual community hospitals. By avoiding transfers, Intermountain's facilities were able to capture revenue from these higher-risk cases, helping increase the financial sustainability of its community hospitals.

2. VAR programs can lead to direct and downstream quality improvements

Aside from cost savings, VAR offerings can improve care quality by increasing continuity of care and reducing transfer-associated risks. But using VAR can also lead to more comprehensive, downstream quality improvements.

By increasing access and interaction with specialists, neonatal telehealth programs like VAR give community hospital providers continued exposure to specialized skills and trainings for future advanced cases. According to Intermountain neonatology director Stephen Minton, MD, nurses who join Intermountain's telehealth program see test acuity scores jump from 12% to 88%.

3. The success of neonatal telehealth offerings like VAR depends on fostering a culture of collaboration and preparing for an uncertain reimbursement landscape

To achieve these quality and financial benefits, organizations need to avoid two potential pitfalls:

  1. A VAR investment can be unsuccessful if organizations do not ensure a collaborative culture replaces one of competition between system facilities; and

  2. Organizations should prepare for potential cost absorption, which be required if a payer does not reimburse for telehealth services.

Key to the success of Intermountain's program was a vital culture change between hospital nursery and NICU providers that emphasized operating as "one Intermountain neonatal care" system, as opposed to competitively. Proper care protocols and encouraging providers to practice as a team were also highlighted as crucial to success.

Additionally, a major risk of telehealth initiatives is the uncertain reimbursement landscape for these kinds of services. Payment policies and reimbursement models are noted to sometimes prevent providers from receiving payment for telehealth services. This can raise a significant adoption challenge and require systems to prepare to absorb the costs of operating telehealth consults.  

 

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Why telehealth technology isn't enough

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There are dozens of telehealth technologies to choose from. But planners who ask, "What technology should I invest in?" are focusing on the wrong question.

Technology is a tool that enables strategy, not a stand-alone solution. To build a successful strategy that effectively leverages telehealth technology, start by asking these three targeted questions.

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