What do Consumers Want from Virtual Visits?

15 Insights from the Virtual Visits Consumer Choice Survey

Learn about the types of care that consumers are most willing to seek virtually, as well as their top concerns, delivery channel preferences, and priorities when choosing a virtual visit provider.

Telemedicine Virtual Visits

Providers are often skeptical that patients will be willing to try a virtual visit. Our survey shows, however, that up to 77% of respondents would consider seeing a provider virtually, and 19% already have.

As patient, payer, and provider interest in virtual visits continues to grow, organizations must meet consumer preferences to keep early adopters loyal and to attract new patients to your platform—not your competitor’s.

This briefing explores the types of care that consumers are most willing to seek virtually, as well as their top concerns, delivery channel preferences, and priorities when choosing a virtual visit provider.

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